|
Sep 27, 2024
|
|
|
|
MKT 1260 - Customer Service
Credits: 3
Description: This course introduces the field of customer service as applied to both consumer and business buyers. Areas covered include: developing customer satisfaction, building customer loyalty, creating rapport, and managing customer expectations. Students will identify these areas through class lectures, guest speakers, cases, and homework assignments. Students will also learn about career opportunities.
Add to Portfolio (opens a new window)
|
|